Is my personal information really safe?
 
At UPAK, we take your privacy very seriously. We do not disclose any personally identifiable information about you to any third party without your permission. Your encrypted data is sent to us through a Secure Socket Layer (SSL) security protocol. This protocol is the industry standard for internet security. All information you send to us is private. We will not sell, trade or give it away to any outside sources.
 
How long will it take to get my order?
 
All orders placed before 2:00 PM Pacific time Monday through Friday will ship same day and after 2:00 PM will ship the next business day. We are open Monday through Friday with the exception of major holidays.
 
We use multiple carriers including USPS, UPS, FEDEX, and various freight companies. US shipments from these carries take anywhere from 1-5 business days.
 
Can I get my order next day?
 
Yes, expedited shipping is available upon request. We utilize FEDEX, UPS, and USPS EXPRESS MAIL for overnight service and will quote you the least expensive option of the three. In many cases though, the shipping carriers we use regularly provides 1-2 day transit times so you may be able to receive your item next day at no additional cost.
 
How do you ship to Alaska, Hawaii, Puerto Rico, and Canada?
 
UPAK ships to the continental US using USPS First Class, Priority Mail, or Parcel Post and Canada via USPS First Class or Priority Mail, UPS, or FedEx. Please e-mail us at orders@upaknship.com for the shipping price to your location.
 
Do you charge sales tax?
 
UPAK is required by law to charge sales tax in the State of California only. However, if you hold a sellers permit in the state of California, you may qualify for tax-exempt status on your shipping products. If you in fact feel that you do qualify, please use the following link and fill out the California Resale Certificate and fax that along with a copy of your sellers permit to (440)540-3435.
 
Can I return my merchandise for any reason?
 
At UPAK, YOUR SATISFACTION is ALWAYS GUARANTEED. If for any reason you would like to return your merchandise, you may do so within 30 days of purchase. Please e-mail us at orders@upaknship.com to receive your return instructions.
 
If an error occurred in the shipment of your order that will require a return, or if your product is defective or the quality unsatisfactory, we will send you a mailing label for your return free of charge.

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